Shipping and Returns Policy
Free Australia-wide delivery is offered for all orders of $150 or more! If your order is less than $150, then there is a flat rate charge of $9.99 Australia-wide.
All products must have their original packaging and in its undamaged, original condition.
Return of Goods:
- A Buyer shall advise Move Recovery in writing via email of the return of faulty, damaged or incorrectly delivered goods with thirty (30) days of date of delivery.
- Unless agreed in writing via email by Move Recovery, the returned goods are not deemed to be accepted by Move Recovery.
- Goods shall not be returned for refund except with the prior approval of Move Recovery or as required by law. Such returns will be at the expense of a Buyer.
- A refund will be issued to the Buyer, when the criteria are met of Move Recovery.
- Move Recovery will not be liable for goods which have not been stored or used in a proper manner.
- A Buyer shall bear all risk for returns until Move Recovery acknowledges receipt of goods via email.
- Shipping costs associated with the returned goods will be the responsibility of the Buyer.
- Move Recovery shall not accept any claims for defective goods without inspection and to the satisfaction of Move Recovery’s representative that the goods are faulty in manufacture or material. See Warranty Statement for more detail.
- Alleged defective goods shall be sent, in appropriate packaging, to Move Recovery by an authorised carrier where at Move Recovery’s sole discretion goods shall be replaced, repaired or refunded to the Buyer’s account or as required by law.
- The Buyer shall not be entitled to return any goods supplied without the prior approval of Move Recovery.
- Move Recovery reserves the right to disallow any returns made later than 30 days from the date of purchase or as required by law.
591, in this Returns Policy.